Terms ANDand ConditionsÞfor the Site dejavunatural.ro, appearÞkeeping companyÞii commercial DEJA VU FACILITY SERVICES SRL, having the following identification data:

• Unique registration code: 41887164
• Trade Register: J52/177/23.02.2023
• Contact phone: 0748070442

1. DefineÞyl ANDi Interpretations

1.1 Defined termsÞand:

• Buyer: Any natural or legal person, legal entity or entity without legal personality, who accesses the content of the site and/or places an order, regardless of whether or not they also create an account on the platform.
• Client: Any natural or legal person who accesses the site and/or places an order, regardless of whether they complete the purchase or not.
• Seller: SC Déjà Vu Facility Services SRL, owner of the domain dejavunatural.ro, identified by Unique Registration Code 41887164 and serial number in the Trade Register J52/177/23.02.2023.
• Goods ANDand Services: Any products, services or other offerings available for sale through our website.
• Command – the electronic operation that occurs as a form of communication between the seller and the buyer through which the buyer transmits to the seller, through the website, his intention to purchase goods and services from the website.
• Contract: Agreement concluded remotely between the Seller and the Buyer, without the simultaneous physical presence of the parties.
• Campaign – the action of displaying for commercial purposes a finite number of goods and/or services with a limited and predefined stock, for a limited period of time established by the seller.
• coneÞSUPPORTED – all information on the site that can be visited, viewed or otherwise accessed using electronic equipment;
  • The content of any email sent to buyers by the seller via electronic means and/or any other available means of communication;
  • Any information communicated by any means by an employee/collaborator of the seller to the buyer, according to the contact information, whether or not specified by the buyer;
  • Information related to the goods and/or services and/or rates charged by the seller during a certain period;
  • Information related to the goods and/or services and/or rates charged by a third party with whom the seller has concluded partnership contracts, during a certain period;
  • Data relating to the seller, or other privileged data of the seller.
• Account: A set of data consisting of an email address, a password, and other information necessary for order management.
• Courier – any natural or legal person, under public or private law, who provides delivery services for goods ordered on the site.
• website: The domain www.dejavunatural.ro and its subdomains, including the online platforms and mobile applications operated by the Seller.

1.2 INTERPRETATION: The terms used in this document are interpreted in their commonly accepted meaning, respecting the principles of good faith and applicable legislation.

2. Registration on the Site ANDi Account Creation

2.1 In order to place orders, users can create an account, providing correct and complete information, such as: full name, email address, phone number and other information relevant to order processing, or they can place the order without registering an account on the www.dejavunatural.ro platform, providing only the data necessary to process the order.

2.2 The Seller reserves the right to refuse, suspend or delete accounts if it is found that:

• Using false or incomplete information;
• Attempts at fraud or misuse of the platform;
• Violation of any usage policy described in these Terms and Conditions.

2.3 Users must maintain the confidentiality of their account information. Any activity that occurs under a user's account is the user's sole responsibility.

3. Order Policy ANDDelivery

3.1 Placing orders: Buyers can place orders by adding the desired products to the shopping cart and completing all the information requested to complete the order. The notification received by the buyer via e-mail or SMS, after placing the order, is for information purposes and does not represent acceptance of the order. This notification is made electronically (e-mail) or via mobile networks.

3.2 Order confirmation: By placing an order, the Buyer expresses his/her firm agreement to purchase the ordered goods and services. Confirmation of the order is made via e-mail or SMS, the shipping notification being a subsequent stage that does not affect the validity of the contract.

3.3 Modifying orders: The seller reserves the right to change the quantity of the ordered products in exceptional cases, such as lack of stock. The buyer will be notified and the amount paid in excess will be returned.

3.4 Delivery: The ordered products will be delivered via an approved courier. The delivery times displayed on the site are estimates and may vary due to factors beyond the Seller's control, such as weather conditions or logistical problems of the carrier.

3.5 Responsibility for delivery: The seller is not responsible for delivery delays caused by the carrier or other exceptional circumstances. In the event of failed deliveries, the customer may be contacted to set a new delivery date or resolve the issues that have arisen.

3.6. Information presented on the website dejavunatural.ro are informative in nature and are made available in good faith, from sources that the seller considers reliable. If any of the published articles or any other information falls under the law on copyright and related rights, the user is asked to bring this fact to the attention of the seller at sales@dejavunatural.ro, so that the necessary legal measures can be taken.

3.7. The seller can cancel the order carried out by the buyer, without any subsequent obligation of either party towards the other or without either party being able to claim damages from the other in the following cases:

– non-acceptance of the transaction by the bank issuing the buyer's card, in the case of online payment;
– invalidation of the transaction by the card processor approved by Déjà Vu Natural, in the case of online payment;
– the data provided by the customer/buyer on the site is incomplete and/or incorrect;
– the inability of the seller to contact the customer/buyer through any of the means made available by the customer/buyer within 3 days;
– consecutive failed deliveries to the same customer/buyer;
– the products in the customer/buyer's order were on promotion/marketing campaigns, and the stock was sold out

4. Price PolicyÞhate

4.1 ShowANDarea beforeÞSITES: All prices displayed on the site are expressed in RON and include VAT, according to applicable tax regulations. Shipping costs are highlighted separately before completing the order.

4.2 Price errorsÞ: In the event of technical errors leading to incorrect display of prices, the Seller reserves the right to cancel the order and inform the customer about the error.

4.3 PromoÞyl ANDand discounts: Promotions and discounts displayed on the site are valid only during the specified periods and within the limits of available stocks. The seller reserves the right to modify or withdraw promotions without prior notice.

4.4. dejavunatural.ro, as the organizer of promotional campaigns, does not assume liability for the loss or damage of the campaign voucher, is not responsible for counterfeit or damaged vouchers and reserves the right to cancel the voucher used for the purchase or to deduct its value from the amount to be reimbursed, in the event of the lawful return of a product participating in the respective campaign.

4.5. Any links to other sites are provided solely for the purpose of increased accessibility of information, but dejavunatural.ro assumes no responsibility or liability for the content of these sites, for the products or services promoted or marketed through these sites.

4.6. arrangementsÞPayment: All payments made on the site are processed through an authorized payment processor or in cash. The buyer undertakes to provide correct and complete information during the payment process. The seller is not responsible for any payment errors caused by incomplete or incorrect information.

5. Return ANDand GuaranteeÞProducts

5.1 Right of return: The buyer has the right to return the products within 14 days of receipt, without giving a reason. The products must be returned in the original packaging, without signs of wear or damage.

If the order is paid, the seller will refund the amount within a maximum of 14 (fourteen) days from the date the buyer informs the seller of his decision to withdraw from the contract and from the date of receipt of the products shipped to the buyer, if applicable. The amount will be refunded as follows:

• for orders paid by card online -> by refund to the account from which the payment was made;
• for orders paid with PO/refund/transfer/bank card -> by bank transfer;

5.2 ExceptÞfrom the right of return: Personalized products, products that have been unsealed and cannot be resold for hygiene reasons, or products that have been used cannot be returned.

5.3 guaranteesÞlegal: The products sold benefit from the legal guarantee of conformity. In case of manufacturing defects, the Buyer may request the replacement of the product or the reimbursement of its value.

6. Limitation of Liability

6.1 forumÞmajor: The Seller is not responsible for delays or failures in the performance of its obligations due to causes beyond its control, such as: natural disasters, pandemics, cyberattacks or other similar events.

6.2 Using the website: The site is provided "as is", without explicit or implicit guarantees regarding functionality, accuracy of information or compatibility with users' devices.

6.3 Liability for damages: The seller cannot be held liable for indirect damages, financial losses or other negative consequences resulting from the use of the site or from the failure to perform the contract.

7. Litigation ANDi Applicable Law

7.1 Dispute resolution: Any dispute between the Seller and the Buyer will be resolved amicably. If this is not possible, the dispute will be resolved by the competent courts in Romania.

7.2 Applicable law: These terms and conditions are governed by Romanian legislation applicable in the field of e-commerce.

8. Intellectual Property Rights

All materials on the site, including text, images, logos and software, are protected by copyright and other intellectual property laws. Unauthorized use of these materials is prohibited.

9. Modification of the Terms ANDand ConditionsÞDISCLOSURES

9.1 The Seller reserves the right to modify this document at any time without prior notice. The modifications will be applicable to orders placed after the publication of the new terms.

Confidentiality PolicyÞquality ANDand Processing of Personal Data (GDPR)

Introduction

SC Déjà Vu Facility Services SRL (“we”, “the company”, “Déjà Vu Natural”), with its registered office at the address specified in the Terms and Conditions, respects the privacy of all users of our website (“www.dejavunatural.ro”) and is committed to protecting personal data in accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data (“GDPR”) and other relevant regulatory acts.

This policy describes how we collect, use, store and protect your personal information.

1. DefineÞyl

1.1 Personal data: Any information relating to an identified or identifiable natural person (“data subject”). This includes, but is not limited to, name, address, email address, telephone number, location data, online identifiers or one or more factors specific to the physical, physiological, genetic, economic, cultural or social identity of that natural person.

1.2 Data controller: SC Déjà Vu Facility Services SRL, which determines the purposes and means of processing personal data.

1.3 Target person: Any natural person whose personal data are processed.

1.4 Processing: Any operation or set of operations performed on personal data, such as collection, recording, organization, storage, alteration, retrieval, consultation, use, disclosure by transmission, erasure or destruction.

2. Types of Data Collected

2.1 Data provided directly by the user:

• Name and surname;
• Email address;
• Phone number;
• Billing and delivery address;
• Payment information (e.g. credit card details);

2.2 Automatically collected data:

• IP addresses;
• Browser and device information;
• Data about the use of the site (cookies, pages visited, session duration).

2.3 Data from third party sourcesÞit is:

• Data obtained from social networks if the user interacts with our accounts.

3. Purposes of Data Processing

3.1 Order and delivery management;

3.2 Communicating with customers for information about products, services or orders;

3.3 Sending newsletters and promotional materials (only with the user's consent);

3.4 Preventing fraud and ensuring site security;

3.5 Improving the services offered by analyzing user behavior on the site;

3.6 Compliance with legal obligations (issuance of invoices, tax reporting).

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

• Execution of a contract: To manage and deliver orders placed on the site.
• consentÞlover: For sending newsletters or other promotional materials.
• Legitimate interest: To prevent fraud, improve the site and secure data.
• BindÞlegal ie: To comply with tax requirements and other mandatory regulations.

5. Data Disclosure

5.1 thirdÞit's hairÞand: Data may be shared with our service providers, such as:

• Courier companies for product delivery;
• Payment processors for managing transactions;
• IT service providers for website maintenance.

5.2 requirementsÞit is legal: We may disclose your data to public authorities or other organizations if required by law.

5.3 Transfers outside SpaÞEuropean Economic Area (EEA): If we transfer data to countries outside the EEA, we ensure that it is protected by appropriate mechanisms, such as standard contractual clauses approved by the European Commission.

6. Data Storage

6.1 Personal data is stored on secure servers in the EU or other locations that provide an adequate level of protection under European law.

6.2 Storage duration:

• Order data is kept for 10 years to comply with tax obligations.
• Data used for marketing is retained until consent is withdrawn.

7. Rights of the Data Subject

According to GDPR, you have the following rights:

7.1 Right of access: You can request information about the personal data we hold about you.

7.2 Right to rectification: You can request the correction of incorrect or incomplete data.

7.3 The right to ANDDelete (“Right to be forgotten”): You can request the deletion of your personal data, except in cases where the law requires us to retain it.

7.4 The right to restrictionÞprocessing: You can request the limitation of data processing in certain circumstances.

7.5 Right to data portability: You can receive your data in a structured, commonly used and machine-readable format.

7.6 The right to objectÞthat is: You can object to the processing of your data for legitimate purposes.

7.7 The right to file a complaint: If you believe that your rights have been violated, you can file a complaint with the National Supervisory Authority for Personal Data Processing.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction or disclosure. These measures include:

• Data encryption;
• Limited access to data only for authorized personnel;
• Periodic security audits.

9. Changes to the Policy

This policy may be updated periodically. The updated version will be available on our website. We recommend that you check this page frequently to be aware of any changes.

10. Contact

For any questions or requests regarding personal data, you can contact us:

• Phone: 0748070442
• E-mail: vanzari@dejavunatural.ro
• Address: Dudești-Pantelimon Road 42, Bucharest 033094

This policy reflects our commitment to protecting the privacy of our users and complying with applicable law.

Cookie Policy

Introduction

This Cookie Policy explains how the website www.dejavunatural.ro (“Site”) uses cookies and similar technologies to improve user experience, analyze traffic and provide personalized content. By using the Site, you agree to the use of cookies in accordance with this policy. If you do not agree, please configure your browser settings or do not use the Site.

1. What are cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the Site to remember your actions and preferences (e.g. language, login details) for a period of time so that you do not have to re-enter them each time you return to the site.

2. Types of cookies used

2.1 Strictly necessary cookies

• These cookies are essential for the functioning of the Site and cannot be disabled in our systems. They are usually only set in response to your actions, such as filling out a form or logging in.

2.2 Performance cookiesÞUm

• These cookies collect information about how visitors use the Site, such as the most visited pages or if errors occur. The data collected is anonymous and is only used to improve the functionality of the Site.

2.3 Cookies workÞIona

• These cookies allow the Site to remember choices you make (such as your preferred language) and provide enhanced and more personal features.

2.4 Direct cookiesÞDriven ANDand advertising

• These cookies are used to show you relevant advertisements based on your interests. They may be set by us or by third parties and track your activity across multiple sites.

2.5 Third-party cookiesÞand

• These cookies are set by third-party services (such as Google Analytics, Facebook Pixel) to analyze traffic or to integrate functionalities on their platforms.

3. Purposes of using cookies

3.1 Ensuring the functionÞ-complianceÞii Site

• Maintaining a smooth and secure browsing experience.

3.2 Personalizing the experienceÞthe user's

• Remembering your preferences and tailoring content to your interests.

3.3 Performance analysisÞthem

• Monitoring and analyzing Site usage to identify necessary improvements.

3.4 Direct advertisingÞmentioned

• Delivering ads tailored to your interests and behavior.

4. Management ANDand disabling cookies

4.1 Browser configuration

• Most browsers automatically accept cookies, but allow you to block or delete them. Settings can be adjusted by accessing the “Settings” or “Preferences” section of your browser.

4.2 Opt-out of third-party cookiesÞand

• You can use tools provided by third parties, such as the Google Analytics Opt-out Browser Add-on, to disable specific cookies.

4.3 Impact of disabling cookies

• Disabling certain cookies may affect the functionality of the Site and limit access to certain services or functionalities.

5. Cookies used on this site

6. Updates to the Cookie Policy

This Cookie Policy may be updated periodically to reflect changes to the Site or applicable law. We recommend that you check this page periodically to be aware of the latest changes.

7. Contact

For questions regarding the use of cookies, you can contact us at:

• Phone: 0748070442
• E-mail: vanzari@dejavunatural.ro

This Cookies Policy was last updated on 28.1.2025.